Return & Refund Policy

At O Bhai, we want you to have a smooth and convenient shopping experience. If you receive a damaged, defective or incorrect product, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Eligible Returns

A product may be eligible for return or exchange if:

You received a damaged product
You received a defective product
You received an incorrect product
The product does not match your confirmed order

The product may need to be returned in its original condition and packaging, along with any included accessories.

How to Request a Return

To request a return or exchange, please contact O Bhai with:

Your order number
Your name and phone number
A clear description of the issue
Photos or videos showing the product and the problem

Our team will review your request and provide the next steps.

Products Not Eligible for Return

A return or exchange may not be accepted if the product has been:

Used, damaged or altered by the customer
Damaged due to improper use
Returned without prior approval from O Bhai
Returned without the required packaging or included accessories, where applicable

Certain products may have specific return conditions based on their nature. Please check the product details before placing your order.

Refunds

If your return is approved and a refund is applicable, the refund will be processed through an available payment method according to the order and payment type.

Refund processing time may vary depending on the payment method or financial service provider.

Return Delivery

If a return is required, the applicable return delivery arrangements and charges will depend on the reason for the return and the circumstances of the order.

For products received damaged, defective or incorrect, O Bhai will review the case and determine the appropriate solution.

Exchanges & Replacements

Where applicable and subject to stock availability, we may offer an exchange or replacement instead of a refund.

If the same product is unavailable, another suitable solution may be offered.

Important

Please check your package carefully after delivery. If you notice any issue with your product, contact O Bhai as soon as possible and provide the necessary photos or videos for verification.

Contact Us

For return, exchange or refund requests, please contact O Bhai using the contact information available on our website.