Terms & Conditions

Welcome to O Bhai. By using our website or placing an order, you agree to the following terms and conditions.

Orders

Please provide accurate information when placing an order, including your name, phone number and delivery address. We may contact you to confirm your order and delivery details.

O Bhai reserves the right to cancel an order due to product unavailability, pricing errors, incorrect product information or other operational reasons.

Product Information

We try to keep our product descriptions, images, prices and specifications as accurate as possible. However, actual product colors, appearance or design may vary slightly due to lighting, screen settings or manufacturing variations.

Pricing & Payment

All prices on our website are shown in Bangladeshi Taka (BDT) unless otherwise stated.

Product prices may change at any time. The price applicable when your order is confirmed will normally apply to that order.

Delivery

We provide delivery to available locations across Bangladesh.

Delivery times may vary depending on your location, courier service, product availability, public holidays and other circumstances.

Customers are responsible for providing a correct and complete delivery address and contact number.

Order Cancellation

You may request to cancel your order before it is shipped.

Once an order has been dispatched, cancellation may no longer be possible. Applicable delivery or return charges may apply where relevant.

Returns & Exchanges

Return or exchange requests are handled according to the applicable Return & Refund Policy.

A product may be eligible for return or exchange if you receive a damaged, defective or incorrect item.

To process a request, we may ask for photos or videos of the product and its packaging.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact O Bhai as soon as possible with your order details and supporting photos or videos.

We will review the issue and provide an appropriate solution according to the applicable policy.

Customer Responsibility

Customers are responsible for providing correct and complete order information.

O Bhai is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Website Updates

O Bhai reserves the right to update product information, prices, availability, website content and these Terms & Conditions at any time without prior notice.

Contact Us

For questions regarding your orders, products or these Terms & Conditions, please contact O Bhai through the contact information available on our website.

Thank you for shopping with O Bhai.